COSTS:

Please note: For further information on MIMCOLLECTIVE free shipping, see section 7-14 of our Member Terms and Conditions.

*For international orders placed through eShopWorld, MIMCOLLECTIVE free shopping will not apply. To utilise your MIMCOLLECTIVE free shipping benefit, select your delivery country as "other" through the drop down menu in the website header or when prompted upon arrival to our website and this will not take you through the eShopWorld checkout. See the below section "International Orders" for more information about eShopWorld.

delivery methods & TIMEFRAMES:

As a result of the ongoing bushfires across Australia – there is a service impact to online customers in ACT and affected regions of VIC and NSW due to safety concerns. Please contact our customer care team if you require further information about your delivery.

standard delivery

All deliveries are made by registered courier and will require signature, unless you provide authority to leave during checkout. In Australia we use Star Track Couriers,; in New Zealand we use Courier Post and all other international Orders we use DHL.

You will be notified via email once your order has been dispatched, this email will include all tracking details relating to your online order.

If you are not present at the delivery address to sign for your parcel it will be taken to your local postal outlet for collection. This information will be indicated via your tracking on the provided website. If you have provided authority to leave during the checkout, your parcel will be left in an appropriate location at your delivery address.

In the event that your order is not collected from the closest postal outlet within 7 business days it will be returned to MIMCO.

SAME DAY DELIVERY

Authority to Leave is required for all Same Day Delivery orders. In the event that it is deemed unsafe to delivery your order or the courier is unable to deliver for any other reason, your order will be returned to MIMCO. Our Customer Service team will then proceed to contact you directly in relation to your order. Same Day Delivery orders cannot be delivered to a PO Box.

If there is an issue fulfilling your Same Day Delivery order, we will contact you via phone. If we are unable to reach you to resolve the issue, we reserve the right to convert your order to standard delivery with Authority to Leave. In these cases, the Same Day Delivery charge will be refunded to you.

PICK UP IN STORE

We offer two types of 'pick up in store' services at most MIMCO Boutiques.

Simply select 'find in store' on the product page and then 'buy now' next to the store you would like to collect your item from, this will add the item to your shopping bag where you can proceed to the online checkout for payment, Alternatively, you can select 'pick up in store' as your delivery method during the checkout process.

You will receive an email once your order is ready for pick up at your nominated store, please wait to receive this email before attempting to pick up your item.

Please note: For security purposes only you may pick up the items. To verify your identity upon pick up, our boutique will ask for your photo ID.

Unfortunately, the 'pick up in store' service is not available on all items.

Parcel Locker

If you won’t be home to receive your order, Parcel Locker is a secure and easy to use service available 24/7. By utilizing a parcel locker, you can collect your order when it suits you.

Select ‘Deliver to Parcel Locker’ in the checkout and select a nearby location to collect your order from. There are more than 290 locations across Australia at post offices, train stations, petrol stations and supermarkets.

Please note: You have 48 hours to collect your order from the selected Parcel Locker before it transferred to your nearest Australia Post facility. Parcels larger than 39 x 36 x 64cm are not accepted with Parcel Locker.

For more information on Parcel Lockers, visit the Australia Post website.

DELIVERY DELAYS

While we endeavour to deliver your order within the time frames indicated, we cannot guarantee these delivery times - especially during busy promotional and sale periods where dispatch may be delayed due to increased volume of orders.

Same Day Delivery may not be available as a delivery method during promotional and sale periods.

Dispatch of orders may also be delayed when verification or correction of your payment and/or address information is required prior to dispatch.

TRACKING YOUR ORDER:

All MIMCO orders are delivered by registered courier. You will receive a dispatch email once your order has been shipped from it's fulfillment location. This will include a tracking link so that you can monitor the delivery status of your parcel. Please note: tracking information may not be available online for 24 hours.

Rest assured, if you haven't received a dispatch email notification our team are most likely still working hard to get your product/s to you. We will of course keep you informed with any order information as updates become available.

Please see our delivery providers below.