DELIVERY

Our Online Boutique offers two types of delivery; a standard or same day service. Please see below for the cost and timeframe of each service.

COSTS:

MimCollective Tier
Non-Member
Member
Silver
Rose gold
Black
Australia &
New Zealand

Standard Delivery

$9.95
$9.95

(free over $200AUD)

$9.95

(free over $200AUD)

FREE
FREE
Australia

Same day delivery

$14.95
$14.95
$14.95
$14.95
$14.95
International
$9.95
$9.95

(free over $200AUD)

$9.95

(free over $200AUD)

FREE
FREE
Eshopworld International
$9.95
$9.95*
$9.95*
$9.95*
$9.95*

Please note: For further information on MIMCOLLECTIVE free shipping, see section 7-14 of our Member Terms and Conditions.

*For international orders placed through eShopWorld, MIMCOLLECTIVE free shopping will not apply. To utilise your MIMCOLLECTIVE free shipping benefit, select your delivery country as "other" through the drop down menu in the website header or when prompted upon arrival to our website and this will not take you through the eShopWorld checkout. See the below section "International Orders" for more information about eShopWorld.

delivery methods & TIMEFRAMES:

standard delivery

Australia
2-5
Business Days
New Zealand
3-5
Business Days
Asia/ Pacific
5-7
Business Days
Rest of the World
7-10
Business Days

All deliveries are made by registered courier and will require signature, unless you provide authority to leave during checkout. In Australia we use Star Track Couriers,; in New Zealand we use Courier Post and all other international Orders we use DHL.

You will be notified via email once your order has been dispatched, this email will include all tracking details relating to your online order.

If you are not present at the delivery address to sign for your parcel it will be taken to your local postal outlet for collection. This information will be indicated via your tracking on the provided website. If you have provided authority to leave during the checkout, your parcel will be left in an appropriate location at your delivery address.

In the event that your order is not collected from the closest postal outlet within 7 business days it will be returned to MIMCO.

SAME DAY DELIVERY

Order Time
Before 12pm midday local time
By 5pm local time
Estimated Delivery Time
After 12pm midday local time
By 5pm local time on next business day

Authority to Leave is required for all Same Day Delivery orders. In the event that it is deemed unsafe to delivery your order or the courier is unable to deliver for any other reason, your order will be returned to MIMCO. Our Customer Service team will then proceed to contact you directly in relation to your order. Same Day Delivery orders cannot be delivered to a PO Box.

If there is an issue fulfilling your Same Day Delivery order, we will contact you via phone. If we are unable to reach you to resolve the issue, we reserve the right to convert your order to standard delivery with Authority to Leave. In these cases, the Same Day Delivery charge will be refunded to you.

PICK UP IN STORE

We offer two types of 'pick up in store' services at most MIMCO Boutiques.

Item available in boutique
Ready for pick up within 8 business hours

(Await collection email before visiting the boutique)

Item not currently available in boutique
Sent to nominated store for pick up within 2 - 7 business days

(Await collection email before visiting the boutique)

Simply select 'find in store' on the product page and then 'buy now' next to the store you would like to collect your item from, this will add the item to your shopping bag where you can proceed to the online checkout for payment, Alternatively, you can select 'pick up in store' as your delivery method during the checkout process.

You will receive an email once your order is ready for pick up at your nominated store, please wait to receive this email before attempting to pick up your item.

Please note: For security purposes only you may pick up the items. To verify your identity upon pick up, our boutique will ask for your photo ID.

Unfortunately, the 'pick up in store' service is not available on all items.

Parcel Locker

If you won’t be home to receive your order, Parcel Locker is a secure and easy to use service available 24/7. By utilizing a parcel locker, you can collect your order when it suits you.

Select ‘Deliver to Parcel Locker’ in the checkout and select a nearby location to collect your order from. There are more than 290 locations across Australia at post offices, train stations, petrol stations and supermarkets.

Please note: You have 48 hours to collect your order from the selected Parcel Locker before it transferred to your nearest Australia Post facility. Parcels larger than 39 x 36 x 64cm are not accepted with Parcel Locker.

For more information on Parcel Lockers, visit the Australia Post website.

DELIVERY DELAYS

While we endeavour to deliver your order within the time frames indicated, we cannot guarantee these delivery times - especially during busy promotional and sale periods where dispatch may be delayed due to increased volume of orders.

Same Day Delivery may not be available as a delivery method during promotional and sale periods.

Dispatch of orders may also be delayed when verification or correction of your payment and/or address information is required prior to dispatch.

TRACKING YOUR ORDER:

All MIMCO orders are delivered by registered courier. You will receive a dispatch email once your order has been shipped from it's fulfillment location. This will include a tracking link so that you can monitor the delivery status of your parcel. Please note: tracking information may not be available online for 24 hours.

Rest assured, if you haven't received a dispatch email notification our team are most likely still working hard to get your product/s to you. We will of course keep you informed with any order information as updates become available.

Please see our delivery providers below.

AUSTRALIA

Standard Delivery

AUSTRALIA

Same day delivery

New Zealand
International
eShopWorld International

SPLIT ORDERS:

To avoid delaying your order and any disappointment we may fulfill your order from multiple locations. In this instance your purchase would be split into multiple orders and delivered to you separately. You will receive an email notification with any new order details including your tracking information. In the event of a split purchase please be assured that you will not incur any additional shipping charges. Orders purchased using Same Day Delivery will not be split.

INTERNATIONAL ORDERS:

Through our partnership with eShopWorld, International shoppers can opt to view products in their preferred local currency and guaranteed order total including all applicable taxes and duties when checking out at www.mimco-accessories.com

When you first visit www.mimco-accessories.com, you will be asked to confirm your preferred currency and delivery country. If at any time you wish to change these settings, you can choose from the dropdown menu within the header of the website (NOTE: this will clear your shopping bag).

To shop, add items to your shopping bag, and click 'Checkout Now' to check out. eShopWorld then calculates and displays the order total in your preferred currency, including $9.95 AUD flat shopping rate, and any applicable duties and taxes imposed by the customs authorities in your destination country.

We currently are able to offer Delivery to the following international locations.

REGIONS:

Africa
South Africa
Middle East
United Arab Emirates*
North America
Canada
United States
United Kindom
England
Northern Ireland
Scotland
Wales
Asia
Hong Kong
Indonesia
Malaysia
Singapore
Taiwan
Thailand
Vietnam
India*
Japan*
Philippines*
South Korea*
China*
Europe
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Portugal
Poland
Romania
Slovakia
Slovenia
Spain
Sweden
Croatia*
Switzerland*

*only available via eShopWorld Checkout.

To utilise your MIMCOLLECTIVE benefits such as rewards or free shipping, select your delivery country as "other" through the drop down menu in the website header or when prompted upon arrival to our website and this will not take you through the eShopWorld checkout. By not going through eShopWorld, you will not experience the streamlined international checkout benefits.

You will not have any import tax or duty charge applied at checkout or included in the final transaction total. Any duties or taxes incurred upon delivery will be the responsibility of the delivery recipient prior to delivery. All transactions processed via the eShopWorld checkout will have the applicable duties and taxes due on arrival included in the final amount calculated at checkout.

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from making the order as a "gift", even if the order is placed in the intention of sending to a gift recipient. For further information, please contact your local customs office.