DELIVERY
Our Online Boutique offers two types of delivery; a standard or same day service. Please see below for the cost and timeframe of each service.
COSTS:
New Zealand
Standard Delivery
(free over $200AUD)
(free over $200AUD)
Same day delivery
(free over $200AUD)
(free over $200AUD)
Please note: For further information on MIMCOLLECTIVE free shipping, see section 7-14 of our Member Terms and Conditions.
*For international orders placed through eShopWorld, MIMCOLLECTIVE free shopping will not apply. To utilise your MIMCOLLECTIVE free shipping benefit, select your delivery country as "other" through the drop down menu in the website header or when prompted upon arrival to our website and this will not take you through the eShopWorld checkout. See the below section "International Orders" for more information about eShopWorld.
delivery methods & TIMEFRAMES:
standard delivery
Business Days
Business Days
Business Days
Business Days
All deliveries are made by registered courier and will require signature, unless you provide authority to leave during checkout. In Australia we use Star Track Couriers,; in New Zealand we use Courier Post and all other international Orders we use DHL.
You will be notified via email once your order has been dispatched, this email will include all tracking details relating to your online order.
If you are not present at the delivery address to sign for your parcel it will be taken to your local postal outlet for collection. This information will be indicated via your tracking on the provided website. If you have provided authority to leave during the checkout, your parcel will be left in an appropriate location at your delivery address.
In the event that your order is not collected from the closest postal outlet within 7 business days it will be returned to MIMCO.
SAME DAY DELIVERY
Authority to Leave is required for all Same Day Delivery orders. In the event that it is deemed unsafe to delivery your order or the courier is unable to deliver for any other reason, your order will be returned to MIMCO. Our Customer Service team will then proceed to contact you directly in relation to your order. Same Day Delivery orders cannot be delivered to a PO Box.
If there is an issue fulfilling your Same Day Delivery order, we will contact you via phone. If we are unable to reach you to resolve the issue, we reserve the right to convert your order to standard delivery with Authority to Leave. In these cases, the Same Day Delivery charge will be refunded to you.
PICK UP IN STORE
We offer two types of 'pick up in store' services at most MIMCO Boutiques.
(Await collection email before visiting the boutique)
(Await collection email before visiting the boutique)
Simply select 'find in store' on the product page and then 'buy now' next to the store you would like to collect your item from, this will add the item to your shopping bag where you can proceed to the online checkout for payment, Alternatively, you can select 'pick up in store' as your delivery method during the checkout process.
You will receive an email once your order is ready for pick up at your nominated store, please wait to receive this email before attempting to pick up your item.
Please note: For security purposes only you may pick up the items. To verify your identity upon pick up, our boutique will ask for your photo ID.
Unfortunately, the 'pick up in store' service is not available on all items.
DELIVERY DELAYS
While we endeavour to deliver your order within the time frames indicated, we cannot guarantee these delivery times - especially during busy promotional and sale periods where dispatch may be delayed due to increased volume of orders.
Same Day Delivery may not be available as a delivery method during promotional and sale periods.
Dispatch of orders may also be delayed when verification or correction of your payment and/or address information is required prior to dispatch.
TRACKING YOUR ORDER:
All MIMCO orders are delivered by registered courier. You will receive a dispatch email once your order has been shipped from it's fulfillment location. This will include a tracking link so that you can monitor the delivery status of your parcel. Please note: tracking information may not be available online for 24 hours.
Rest assured, if you haven't received a dispatch email notification our team are most likely still working hard to get your product/s to you. We will of course keep you informed with any order information as updates become available.
Please see our delivery providers below.
Standard Delivery
Same day delivery
SPLIT ORDERS:
To avoid delaying your order and any disappointment we may fulfill your order from multiple locations. In this instance your purchase would be split into multiple orders and delivered to you separately. You will receive an email notification with any new order details including your tracking information. In the event of a split purchase please be assured that you will not incur any additional shipping charges. Orders purchased using Same Day Delivery will not be split.
INTERNATIONAL ORDERS:
Through our partnership with eShopWorld, International shoppers can opt to view products in their preferred local currency and guaranteed order total including all applicable taxes and duties when checking out at www.mimco-accessories.com
When you first visit www.mimco-accessories.com, you will be asked to confirm your preferred currency and delivery country. If at any time you wish to change these settings, you can choose from the dropdown menu within the header of the website (NOTE: this will clear your shopping bag).
To shop, add items to your shopping bag, and click 'Checkout Now' to check out. eShopWorld then calculates and displays the order total in your preferred currency, including $9.95 AUD flat shopping rate, and any applicable duties and taxes imposed by the customs authorities in your destination country.
We currently are able to offer Delivery to the following international locations.
REGIONS:
| Africa |
|---|
| South Africa |
| Middle East |
|---|
| United Arab Emirates* |
| North America |
|---|
| Canada United States |
| United Kindom |
|---|
| England Northern Ireland Scotland Wales |
| Asia |
|---|
| Hong Kong Indonesia Malaysia Singapore Taiwan Thailand Vietnam India* Japan* Philippines* South Korea* China* |
| Europe |
|---|
|
Austria
Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia
Lithuania Luxembourg Malta Netherlands Portugal Poland Romania Slovakia Slovenia Spain Sweden Croatia* Switzerland* |
*only available via eShopWorld Checkout.
To utilise your MIMCOLLECTIVE benefits such as rewards or free shipping, select your delivery country as "other" through the drop down menu in the website header or when prompted upon arrival to our website and this will not take you through the eShopWorld checkout. By not going through eShopWorld, you will not experience the streamlined international checkout benefits.
You will not have any import tax or duty charge applied at checkout or included in the final transaction total. Any duties or taxes incurred upon delivery will be the responsibility of the delivery recipient prior to delivery. All transactions processed via the eShopWorld checkout will have the applicable duties and taxes due on arrival included in the final amount calculated at checkout.
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from making the order as a "gift", even if the order is placed in the intention of sending to a gift recipient. For further information, please contact your local customs office.