RETURNS

Our Returns & Exchange Policy

At MIMCO, we pride ourselves on our quality and customer service, which ensures your MIMCO shopping experience is a great one. In the rare occurrence that your MIMCO piece does not meet our high quality standards, we will gladly offer you an exchange, credit note or refund*.

Please keep in mind that this is subject to inspection; all products must be in their original condition with tags attached, unworn and unused.

*Please note: unless deemed faulty, or as otherwise required by law, MIMBOSSED Products cannot be returned for an exchange or refund, additionally for hygienic reasons we cannot offer you an exchange, credit note, refund on earrings, hair pieces and accessories for change of mind.

Our returns and exchange policy applies to both full price and sale merchandise.

Item/s purchased on our MIMCO website can be returned to a MIMCO store or via post to our online returns team within 14 days of order delivery (45 days for all international orders).

Item/s purchased on our MIMCO website cannot be returned or exchanged in MIMCO Outlet, David Jones or Myer.

MIMCO item/s purchased on David Jones Online are subject to their returns policies and procedures.

HOW TO RETURN ONLINE PURCHASES

Simply visit a MIMCO store with your tax invoice (attached to your order dispatch email) and our friendly team will assist with an exchange, credit note or refund*.

Please note:
•Orders made via PayPal may be refunded to the credit or EFTPOS card of your choice. Please note that the cardholder name must be identical to the name on the tax invoice and a form of photo identification must be presented.
•Orders made via Afterpay cannot be refunded in store, this can only be completed via post. Afterpay orders can only be exchanged at a MIMCO store for size, colour and same value exchanges or a gift voucher to the value of the item purchased.
•Orders made via EFTPOS/Credit Card must be processed against the exact card used to make the original purchase.
•Orders made via International eShopWorld cannot be returned to a store and must be returned via the eShopWorld returns portal.

Complete the returns form encolsed in your online order and post it back to our online returns team.

MIMCO RETURN ADDRESS

MIMCO ONLINE RETURNS
HOPPERS CROSSING DC
PO BOX 4140
HOPPERS CROSSING VIC 3029

Please note:
•Ensure your return parcel is securely pakaged and both sender's address and MIMCO online return address are clearly displayed on the outside of the parcel. We recommend sending your return back by registered post as MIMCO will not be liable for any return parcels lost in transit.
•Customers are responsible for all return postage costs for change of mind returns and exchanges. If you are returning or exchanging a faulty, damaged or incorrectly described item, subject to inspection MIMCO will arrange or refund postage costs upon presentation of receipt/s.
•Allow 10 business days from the day your parcel is delivered to our returns address for your return to be processed. You will receive an email once your return has been finalised.
•Refunds will be processed using the original tender type.
For all exchanges we will refund any returned merchandise back to your original tender type. A new order will be created for the exchange request and will be charged to the original tender type. You will be notified of your new order number via email.
•Afterpay orders returned via post can only be refunded and not exchanged.
•For orders made via International eShopWorld please ogin to the eShopWorld for further instructions on how to return your order. Please check the packing slop included with your order to determine whether it was dispatched by eShopWorld.
•For all non-eShopWorld International orders, please return your order to the 'MIMCO Return Address'.
Any discounts or rewards applied to your original purchase will be carried over in an exchange. If the exchanged item is of lesser value than the original item(s), any additional rewards used towards that purchase will be forfeited. Where goods are returned for a refund (except faulty goods), and reward earned will be forfeited.

For MIMCOLLECTIVE Terms and Conditions click here.

Item/s purchased at a MIMCO boutique or MIMCO Outlet must be returned instore to the equivalent store type. Our online returns team cannot return instore purchases.

MIMCO item/s purchased in a Myer or David Jones Store are subject to their returns policies and procedures.

IN STORE RETURNS POLICY

*Unworn and unused items in their original condition with tags attached may be returned upon presentation of a receipt within 14 days of purchase for an exchange, credit note or refund for the receipted price. In accordance with Australian Consumer Laws, merchandise which is not of acceptable quality, fit for purpose or is incorrectly described may be returned for an exchange, credit note, repair or refund on presentation of your receipt within a reasonable time frame.
*For hygiene reasons, there are no returns on the purchase of cosmetics, earrings, hair accessories, hosiery and race wear unless the goods are of unacceptable quality, not fit for purpose, or incorrectly described.
*Goods marked as seconds or sample product, must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. In accordance with Australian Consumer Laws, seconds or sample products which exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described may be returned for an exchange, credit note, repair or refund on the presentation of your receipt within a reasonable time frame.
*Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).
*Any discounts or rewards applied to your original purchase will be carried over in an exchange. If the exchanged item is of lesser value than the original item(s), any additional rewards used towards that purchase will be forfeited. Where goods are returned for a refund (except faulty goods), any reward earned will be forfeited. For MIMCOLLECTIVE Terms and Conditions click here.
*MIMBOSSED products cannot be returned for change of mind. For MIMBOSS terms and conditions or more information about our MIMBOSS service, click here.

Unfortunately we are unable to cancel or make any amendments to an online order after it has been placed.

Amendments may include but are not limited to:

•Change of delivery address
•Change to colours and sizes
•Adding or removing items
•Applying discounts or Rewards
•Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

RETURNS

Our Refund & Exchange Policy

At MIMCO, we pride ourselves on our quality and customer service, which ensures your MIMCO shopping experience is a great one. In the rare occurrence that your MIMCO piece does not meet our high quality standards, we will gladly offer you an exchange, credit note or refund*.

Please keep in mind that this is subject to inspection; all products must be in their original condition with tags attached, unworn and unused.

*Please note: unless deemed faulty, or as otherwise required by law, MIMBOSSED Products cannot be returned for an exchange or refund, additionally for hygenic reasons we cannot offer you an exchange, credit note, refund on earrings, hair pieces and accessories for change of mind.

Our returns and exchange policy applies to both full price and sale merchandise.

Purchases Made Online

Item/s purchased on our MIMCO website can be returned to a MIMCO store or via post to our online returns team within 14 days of order delivery (45 days for all international orders).

Item/s purchased on our MIMCO website cannot be returned or exchanged in MIMCO Outlet, David Jones or Myer.

MIMCO item/s purchased on David Jones Online are subject to their returns policies and procedures.

HOW TO RETURN ONLINE PURCHASES

Simply visit a MIMCO store with your tax invoice (attached to your order dispatch email) and our friendly team will assist with an exchange, credit note or refund*.

Please note:
•Orders made via PayPal may be refunded to the credit or EFTPOS card of your choice. Please note that the cardholder name must be identical to the name on the tax invoice and a form of photo identification must be presented.
•Orders made via Afterpay cannot be refunded in store, this can only be completed via post. Afterpay orders can only be exchanged at a MIMCO store for size, colour and same value exchanges or a gift voucher to the value of the item purchased.
•Orders made via EFTPOS/Credit Card must be processed against the exact card used to make the original purchase.
•Orders made via International eShopWorld cannot be returned to a store and must be returned via the eShopWorld returns portal.

Complete the returns form encolsed in your online order and post it back to our online returns team.

MIMCO RETURN ADDRESS

MIMCO ONLINE RETURNS
HOPPERS CROSSING DC
PO BOX 4140
HOPPERS CROSSING VIC 3029

Please note:
•Ensure your return parcel is securely pakaged and both sender's address and MIMCO online return address are clearly displayed on the outside of the parcel. We recommend sending your return back by registered post as MIMCO will not be liable for any return parcels lost in transit.
•Customers are responsible for all return postage costs for change of mind returns and exchanges. If you are returning or exchanging a faulty, damaged or incorrectly described item, subject to inspection MIMCO will arrange or refund postage costs upon presentation of receipt/s.
•Allow 10 business days from the day your parcel is delivered to our returns address for your return to be processed. You will receive an email once your return has been finalised.
•Refunds will be processed using the original tender type.
For all exchanges we will refund any returned merchandise back to your original tender type. A new order will be created for the exchange request and will be charged to the original tender type. You will be notified of your new order number via email.
•Afterpay orders returned via post can only be refunded and not exchanged.
•For orders made via International eShopWorld please ogin to the eShopWorld for further instructions on how to return your order. Please check the packing slop included with your order to determine whether it was dispatched by eShopWorld.
•For all non-eShopWorld International orders, please return your order to the 'MIMCO Return Address'.
Any discounts or rewards applied to your original purchase will be carried over in an exchange. If the exchanged item is of lesser value than the original item(s), any additional rewards used towards that purchase will be forfeited. Where goods are returned for a refund (except faulty goods), and reward earned will be forfeited.

For MIMCOLLECTIVE Terms and Conditions click here.

Purchases Made In-store

Item/s purchased at a MIMCO boutique or MIMCO Outlet must be returned instore to the equivalent store type. Our online returns team cannot return instore purchases.

MIMCO item/s purchased in a Myer or David Jones Store are subject to their returns policies and procedures.

IN STORE RETURNS POLICY

*Unworn and unused items in their original condition with tags attached may be returned upon presentation of a receipt within 14 days of purchase for an exchange, credit note or refund for the receipted price. In accordance with Australian Consumer Laws, merchandise which is not of acceptable quality, fit for purpose or is incorrectly described may be returned for an exchange, credit note, repair or refund on presentation of your receipt within a reasonable time frame.
*For hygiene reasons, there are no returns on the purchase of cosmetics, earrings, hair accessories, hosiery and race wear unless the goods are of unacceptable quality, not fit for purpose, or incorrectly described.
*Goods marked as seconds or sample product, must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. In accordance with Australian Consumer Laws, seconds or sample products which exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described may be returned for an exchange, credit note, repair or refund on the presentation of your receipt within a reasonable time frame.
*Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).
*Any discounts or rewards applied to your original purchase will be carried over in an exchange. If the exchanged item is of lesser value than the original item(s), any additional rewards used towards that purchase will be forfeited. Where goods are returned for a refund (except faulty goods), any reward earned will be forfeited. For MIMCOLLECTIVE Terms and Conditions click here.
*MIMBOSSED products cannot be returned for change of mind. For MIMBOSS terms and conditions or more information about our MIMBOSS service, click here.

Cancellations & Amendments

Unfortunately we are unable to cancel or make any amendments to an online order after it has been placed.

Amendments may include but are not limited to:

•Change of delivery address
•Change to colours and sizes
•Adding or removing items
•Applying discounts or Rewards
•Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.